At Future Generali, we are immensely focused on delivering the brand ideology of Simpler, Smarter and Faster to our customers. Towards, this objective we have adopted Digitalization and Automation to enhance overall customer experience.

Our starting point in this journey was Voice of customers – Using mobile based App to track Net Promoter Score (NPS) and get instant feedback from our customers on their transaction experience. Through NPS, we deeply analyzed the voice of customers to identify critical pain points and address them swiftly through use of technology.

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